![]() The device will reset and update its software. Press and hold the reset button for 30 seconds.Unplug the 4G LTE CellSpot, wait 5 seconds and plug it back in.Plug in the CellSpot router and wait for it to power up completely.If you have a separate router, plug that in and wait for it to power up completely. ![]() Plug in your modem and wait for it to power up completely.Ensure ports UDP 500, UDP 4500 and UDP 123 are opened and place the device in a DMZ. Check with Internet Service Provider on network settings.Check your internet works on other devices.Wait at least 2 hours after the device was originally plugged in and set up.įlashing green light above 4G LTE CellSpot WAN port means good Internet connection and traffic in progress.ĭevice is unable to reach T-Mobile network.Check the Wi-Fi router or Wi-Fi cable modem router are correctly connected.Check your Internet connectivity and check with your Internet Service Provider if ports UDP 500, UDP 4500 and UDP 123 are open.ĭevice connection issue with the Wi-Fi router or Wi-Fi cable modem router.Once upstream devices are stable, install 4G LTE CellSpot again.Restart the other Internet devices such as modem, Wi-Fi router or Wi-Fi cable modem router.You may receive SMS or email notification from T-Mobile to verify your device use address for emergency 911 call safety.įollow the steps in Register the address of use.ĭevice self installation exceeds 2 hours. Without GPS signal lock, device is still able to proceed through setup and operate normally. T-Mobile can't provide detailed help with non-T-Mobile service or equipment. Your ISP or equipment manufacturer can help with these settings. If your ISP confirms the ports are open, ask them to add the CellSpot to a DMZ.UDP 500/4500: VPN or IPSec tunnels, business application.If these are blocked, you must ask your ISP to open these ports. In the "Customer device use address box," select Edit.įor the 4G LTE CellSpot to work, UDP ports 123, 500, and 4500 must be open.Ĭontact your Internet provider (ISP) to ask if these ports are blocked.Select Coverage devices in the bottom left.If you need to register or update the address of use, follow these steps: The 4G LTE CellSpot has to check its location when it sets up. Start guide not opening? Install the free Adobe PDF viewer on your computer, Android, or Apple iOS device. Meaning: you won't get 5G service in spite of the fact that you are part of the POP or covered population.Download the 4G LTE CellSpot English start guide or Spanish start guide. ![]() Know that, the network engineers prioritize band and service utilization accordingly. So, even though you may have 5G coverage at your location, 4G LTE (1900MHz with 20-40MHz BW) would provide better service. They have some 600MHz 5G spectrum but, in general, it's very bandwidth limited, they may only have 5-10MHz. 2.5GHz does a poor job of getting inside building and structures. Keep in mind that T-Mobile is utilizing the mid-band 2.5GHz spectrum they acquired from Sprint for their "Ultra Capacity" 5G. What I said earlier is the majority of the network traffic (not talking about 5G coverage) is still be carried on 4G LTE for all the carriers. This is primarily driven by promises made to the FCC and DOJ (in order to merge) that now must be met in order to avoid huge fines in the $B of dollars. However, they are referring to "POPs" or percentage of population covered (this is related but different than "Points of Presents" referred to in the Fierewireless article). r/tmoemployees: The sub for employees only Slow Data Speeds? - Read this to learn before you post! Spectrum Gateway - /u/sgteq powered T-Mobile spectrum information
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